Other: Alternatively, you can get in touch with us on 020 8694 1331
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Please note, you may be requested by our team of trained care advisers for a brief description of your symptoms when making a booking. You may initially be booked in for a callback with a clinician to assess your condition. This system allows us to care for more patients and prioritise those most in need. Often, our clinicians can deal with your request there and then, saving the need for you to come in!
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With regards to our pre-booked telephone appointments, our clinicians may only call once in the morning or afternoon of your appointment date, so please ensure you are ready for your appointment.
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If you are unable to attend your appointment, please cancel by calling our dedicated cancellation line: 020 8465 6180. Repeated failure to attend appointments may result in removal from the practice list.
Please be aware that due to coronavirus, all appointments will be carried out over the phone to reduce the risk for patients and staff.
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Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
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You should only request a home visit if you are housebound or are too ill to visit the practice. Our clinical team will only visit you at home if they assess that your medical condition requires it. They may also refer you to external visiting services.
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Please bear this in mind and please be prepared to provide suitable details to enable the team to schedule house calls.
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Unfortunately, our clinicians aren't able to make home visits outside of our catchment area and so if that is required/becomes a requirement, we may discuss what's best for your care (which may include registration with a more local practice).
